Policies....

Software

Updates

All software updates are free for the first 2 years after purchase. Current users of Salon Iris salon software can upgrade to a newer version or a different package by visiting our Updates page. After the first 2 years, software updates can be purchased for 50% of the current selling price.

Package Upgrades

You always have the option to upgrade to a higher package of Orchid Medical Spa Software. All you have to do is pay the difference between the two packages. Contact our support team for pricing and ordering on 0121 314 4402.

Training and Technical Support

Orchid Medical Spa Softwareis very easy to use, comes with a built-in Help guide, eight training videos that are three minutes each, and has lots of icons for easy navigation. Phone, phone / internet, e-mail support is available.

Please visit our Support page for complete information.

Privacy Policy

At Salon Iris ltd. we are committed to your privacy. See our full privacy policy. 

Lost Passwords and Serial Numbers
 
Orchid Passwords

Salon Iris ltd may assist with lost Orchid Medical Spa Software passwords for a charge of £99.

Serial Numbers

Salon Iris ltd does not provide assistance with lost serial numbers. Your serial number is located on both the original sales receipt and welcome letter.

Database Passwords

Salon Iris ltd may assist with lost Orchid Medical Spa Software passwords for a charge of £99.
 
Product and client data importing service

All data file importing is subject to the following terms: The data file attached to any e-mail may contain client, product, service, employee information as requested by the recipient. This data is compiled from either client provided media / data / files or derived from product manufacturer / distributor ordering data files. Where product ranges contain pricing information of any kind, the end user should satisfy themselves as to the accuracy of this information in relation to their charging structure and should amend such to their own requirements as necessary. This data is supplied on a ‘AS IS’ basis. As such Salon Iris Ltd does not accept any liability as to its accuracy. By importing this / these data file(s) into Orchid Medical Spa Software the end user agrees to indemnify Salon Iris Ltd against claims for any indirect, special, incidental or consequential damages of any character including, without limitation damages for loss of goodwill, work stoppage, computer failure or malfunction, or all other commercial damages or losses.

Hardware

Salon Iris ltd supports only hardware supplied directly by us. Faulty hardware will only be accepted with an RMA number, to obtain this please refer to returns policy.

Any faulty / damaged goods must be notified in the first instance, by telephone within 24 hours of receipt. Faulty / damaged items must be returned within 28 days of purchase for a replacement. This does not affect your UK statutory rights. To receive replacement, all goods must be returned with a returns number. Under no circumstances will returns be accepted without an “RMA” 'returns merchandise authorisation' number. To receive an “RMA” number contact us via support@medsspa.co.uk or phone our help desk on 0121 314 4402

Following these steps will help ensure the products you're returning to us arrive back correctly and in good condition. Failure to follow this procedure may result in your return being rejected upon receipt.

Before returning any item(s) to Salon Iris ltd or hardware supplier please ensure you have:
1. A valid rma or 'returns merchandise authorisation' number from Salon Iris ltd.
2. Enclosed all accessories unless informed otherwise.
3. Use all packaging that was originally supplied, or packaging fit for the purpose.
4. Use a label for clear display of the rma number
5. Ensure the full returns address is clearly displayed on the outside of the package, using a label.
6. Do NOT write directly on the box/packaging with pen/ink.
7. Securely seal the packaging using a similar method as per the original delivery.

Important: When returning any hardware for repair or replacement it is your responsibility to ensure that the goods are packed correctly in their original protective packaging, or packaging suitable / fit for this purpose. Any goods returned damaged due to poor or inadequate packaging will be charged for.